Clinic policy

Appointments and Cancellations

To schedule, cancel, or modify an appointment, kindly reach out to our customer service line. Our customer service staffs are available to assist over the phone from monday-sunday 9:30AM to 6:30 PM . If for any reason you are unable to attend your scheduled appointment, we kindly request that you please notify us as soon as possible to make the next earliest available appointment.

Scheduling

You are requested to book an appointment prior to coming in. Appointment slots are booked quickly so booking ahead of time is highly recommended (2 weeks). Walk-ins are welcome as we will try our best to accommodate you if a doctor/ therapist is available however we cannot guarantee a consultation or treatment slot.

Refunds

Strictly No Refunds are available during and after the treatment as you will be given complete & concise information about the treatment prior to deciding to go ahead.

Disclaimer

Aluer does not guarantee results of treatments carried out as the outcome is dependent on many variables including hormonal changes and clients’ individual responses to healing. please be sure to provide the practitioner with as much information about your medical history for a more favorable prognosis.

Confidentiality

Client records remain the property of  Aluer clinic as we guard our clients’ details with the highest security. No part of the client information is shared with any other clinic or individuals. We will use your email address to send out the monthly newsletter and your mobile number for a monthly offers SMS. If you prefer not to receive either please inform the management.

Complaint Policy

We strive to provide our clients with the best service possible & if we have failed to do so please send info@35.154.233.116 an email with the details of your complaint. We will acknowledge your email within 2 days & respond to you within 7 days of receiving a written complaint. Please do feel free to leave feedback on your experience at Therefore I’m on our website.

Consent

You are required to give written consent to treatment. You may withdraw that consent at any point or terminate your treatment verbally.